Terms and Conditions
1. Eligibility
You must be at least 18 years old to make any booking or payment through Serinity Soul Solutions Pvt Ltd. By using our website, you confirm that you are legally competent to enter into a binding contract.
2. Bookings and Payments
All bookings are subject to confirmation and availability. Payment must be made in full or as per the payment plan agreed during booking. We accept payments through secure online payment gateways, bank transfer, or approved digital wallets.
3. Pricing and Invoices
Prices displayed on the website are inclusive of applicable taxes unless otherwise stated. A detailed invoice will be provided upon successful booking. Serinity Soul Solutions Pvt Ltd reserves the right to correct any typographical or pricing errors.
1. Order Modifications
Modifications to bookings can be made subject to service availability and applicable change fees. Requests must be submitted via email to support@serinitysoul.com.
2. Cancellations
Cancellations must be communicated in writing. Refunds, if applicable, will follow our cancellation policy outlined in the Returns & Refunds section. No-shows without prior notice may result in forfeiture of payment.
3. Service Availability
While we strive to ensure all listed services are available, certain tours or packages may become unavailable due to circumstances beyond our control such as weather conditions, local regulations, or unforeseen events.
1. Refund Policy
Refunds are processed in accordance with the cancellation terms applicable to each specific service. Refunds will be initiated within 7–10 business days after approval and credited to the original payment method.
2. Non-Refundable Services
Certain services, such as promotional packages, discounted tours, or limited-time offers, are non-refundable unless otherwise stated at the time of booking.
3. Force Majeure
Serinity Soul Solutions Pvt Ltd is not liable for cancellations or delays caused by natural disasters, strikes, pandemics, or other circumstances beyond our control.
1. Health and Safety
All travelers are expected to comply with local COVID-19 safety regulations, including mask mandates, vaccination requirements, and social distancing as applicable.
2. Travel Restrictions
In case of government-imposed travel restrictions, bookings may be rescheduled or credited for future use as per our discretion and applicable policies.
3. Responsibility
Serinity Soul Solutions Pvt Ltd will not be held responsible for losses arising from COVID-19-related travel restrictions or mandatory quarantine requirements.
1. Intellectual Property
All content, logos, graphics, and materials on this website are the property of Serinity Soul Solutions Pvt Ltd. Unauthorized use, reproduction, or distribution is strictly prohibited.
2. Privacy
We value your privacy. All personal data collected is processed in accordance with our Privacy Policy and is used solely for providing and improving our services.
3. Limitation of Liability
Serinity Soul Solutions Pvt Ltd shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or our services.
4. Governing Law
These Terms and Conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan.
5. Contact Information
For any questions regarding these Terms, please contact us at:
Serinity Soul Solutions Pvt Ltd
Email: info@serinitysoul.com
Website: www.serinitysoul.com
